Privacy e Klaring

Privacy Policy – Harbor & Co.

Effective Date and Last Updated: 18 August 2025

This is the Privacy Policy of Harbor & Co., in which we explain who we are, what personal data we collect about you, why we collect it, and how we use it. We also inform you about your rights and how to exercise them.

1. Who We Are

Harbor & Co. is a UK-based company providing online tools, home equipment, and practical solutions for households and businesses. In this privacy policy, we refer to ourselves as "Harbor & Co.", "we", "our", or "us".

This policy applies to all personal data we process when you use our websites, engage in business with us, subscribe to our newsletter, participate in promotions, or contact our support.

This policy also applies to the following domains:

2. What Is Personal Data?

Personal data refers to any information that identifies you directly or indirectly—such as your name, address, email, phone number, IP address, or cookie identifiers.

We collect personal data when:

  • You use our websites

  • Purchase our products

  • Contact customer service

  • Apply for a job

  • Subscribe to marketing or newsletters

3. Why We Process Your Data

We collect and use your personal data for clearly defined purposes:

A. To Provide Services and Prevent Fraud

We use your data to deliver our products and services, ensure site security, detect fraud, and comply with legal obligations.

B. For Job Applications

When you apply for a role at Harbor & Co., we process contact details, CVs, qualifications, salary expectations, and other recruitment-related information.

C. To Communicate with You

We process your name, email, and message content when you contact us via forms, email, or customer support.

D. To Create a Customer Account

If you register an account, we collect name, address, email, phone number, and (if applicable) business details.

E. For Newsletters and Email Marketing

With your consent, we send you marketing emails and track engagement through our email automation tool (Klaviyo). You can unsubscribe at any time via email or the newsletter footer.

F. When You Visit Our Website

We use cookies and similar technologies (scripts, tags, tracking pixels) to:

  • Ensure website functionality

  • Analyze performance (via Google Analytics, Hotjar)

  • Deliver personalized ads (via Meta, Google Ads, Bing, etc.)

4. Cookie Use and Tracking

We use the following categories of cookies:

  • Strictly Necessary Cookies: Required for website operation (login, checkout, etc.).

  • Functional Cookies: Personalize your experience (e.g., remember location or language).

  • Analytics Cookies: Help us understand user behavior and site performance (e.g., Hotjar, Google Analytics 4).

  • Marketing & Social Media Cookies: Used to personalize advertising and track engagement across platforms like Facebook, Instagram, YouTube, and others.

For more information, read our Cookie Policy.

5. Data Retention

We retain personal data only for as long as necessary:

  • Account data: as long as the account is active, and up to 24 months after deactivation.

  • Marketing data: until you unsubscribe.

  • Analytics cookies: up to 24 months.

  • Job applications: up to 6 months after hiring process, unless you request deletion sooner.

You may request deletion at any time, unless legal obligations require retention (e.g., for tax purposes).

6. How We Keep Your Data Secure

We implement technical and organizational measures (e.g., SSL encryption, access controls) to:

  • Prevent unauthorized access or misuse

  • Ensure data is only processed for intended purposes

  • Comply with UK GDPR and data protection laws

We store data on secure servers located within the UK and EU via trusted providers (e.g., Microsoft Azure, Google Cloud) certified under ISO 27001, NEN 7510, and other standards.

7. Your Rights Under UK GDPR

You have the right to:

  • Access your personal data

  • Correct inaccurate or incomplete data

  • Delete your data (“right to be forgotten”)

  • Restrict processing in certain cases

  • Withdraw consent at any time

  • Object to marketing

  • Request data portability

  • Not be subject to automated decision-making

To exercise your rights, contact us at: privacy@harboreco.com

We may request identity verification before fulfilling your request. If you are unsatisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO): www.ico.org.uk

8. Data Transfers

Your data may be processed in countries outside your own. In such cases, we ensure compliance with UK GDPR through standard contractual clauses or other safeguards.

9. Data Breaches

In case of a data breach, we will notify the ICO and affected users within 72 hours, in accordance with legal requirements.

10. Contact and Complaints

For questions or privacy concerns, contact our Data Protection Officer (DPO):
📧 Email: privacy@harboreco.com
📮 Address: Harbor & Co., 100 Westbourne Park Road, London, W2 5RE, United Kingdom

11. Policy Updates

We may update this privacy policy to reflect changes in legislation or business operations. The latest version will always be available at harboreco.com/privacy.

Last Updated: 18 August 2025